Privacy Policy

aihoki ("we", "us", "our", "Platform", "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data obtained from users ("you", "Player", "User") of the aihoki website located at https://aihoki.cam and all associated services, features, content, and applications (collectively, the "Service"). This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the aihoki Platform. By accessing or using our Service, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information Provided by You

When you register for an aihoki account, use our Service, or communicate with us, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name as it appears on your Indonesian National Identity Card (KTP), date of birth, gender, nationality, and place of birth.
• Contact Information: Email address, mobile phone number, residential address including street address, city, province, postal code, and country of residence.
• Account Credentials: Username, password, and security questions for account authentication and access.
• Financial Information: Bank account details including bank name (BCA, BRI, BNI, Mandiri, or other Indonesian banks), account number, account holder name; e-wallet information for OVO, DANA, GoPay, ShopeePay, or LinkAja; transaction history including deposits, withdrawals, bets placed, and winnings.
• Verification Documents: Copies of government-issued identification (Indonesian KTP), proof of address documents (utility bills, bank statements), selfie photographs holding identification documents for KYC (Know Your Customer) compliance.
• Communication Data: Content of correspondence when you contact our customer support team via email, live chat, WhatsApp, or other communication channels, including questions, complaints, and feedback.

1.2 Information Automatically Collected

When you access and use the aihoki Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, device identifiers, screen resolution, and device settings.
• Usage Data: Pages visited, features accessed, time spent on pages, click patterns, games played, betting patterns, deposit and withdrawal frequency, search queries, and interaction with promotional content.
• Location Data: IP address, general geographic location (country, region, city) derived from IP address, time zone, and language preferences.
• Log Data: Access times, error logs, referral URLs (websites you visited before arriving at aihoki), and exit pages.
• Cookies and Similar Technologies: Session cookies for account management, persistent cookies for remembering preferences, analytics cookies for understanding user behavior, and advertising cookies for marketing purposes (with your consent where required).

1.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Verification of payment information and transaction confirmation from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay).
• Identity Verification Services: Verification of identity documents and fraud detection information from third-party KYC service providers.
• Game Providers: Game results, RTP data, and technical information from casino and sports betting software providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Ezugi.
• Marketing Partners: Information about how you interact with our marketing campaigns if you arrive at our Platform through an affiliate or advertising partner.

2. How We Use Your Information

aihoki uses the personal information we collect for the following purposes:

2.1 Account Management and Service Delivery

• Creating, maintaining, and managing your aihoki account.
• Processing your deposits and withdrawals through Indonesian banks and e-wallets.
• Enabling you to place bets on sports events (BRI Liga 1, EPL, La Liga, Champions League), play casino games, slots, and other gambling products.
• Processing bonus claims, applying promotional offers, and managing VIP tier progression.
• Providing customer support and responding to your inquiries, complaints, and requests.
• Sending transactional communications including account confirmations, deposit receipts, withdrawal notifications, and important account updates.

2.2 Verification and Compliance

• Verifying your identity through KYC processes to comply with legal and regulatory requirements.
• Confirming that you meet eligibility requirements (21+ years of age, Indonesian residency).
• Preventing underage gambling and ensuring responsible gaming practices.
• Detecting and preventing fraud, money laundering, collusion, bonus abuse, and other illegal activities.
• Complying with legal obligations including anti-money laundering (AML) regulations and financial transaction reporting.

2.3 Platform Improvement and Analytics

• Analyzing usage patterns to understand how Indonesian players interact with our Platform.
• Improving website functionality, user experience, and game offerings based on player preferences.
• Conducting research and analysis on betting trends, popular games, and deposit/withdrawal patterns.
• Testing new features, games, and payment methods before full deployment.
• Monitoring platform performance, uptime, and technical issues.

2.4 Marketing and Communications

• Sending promotional emails about bonuses, tournaments, new games, and special offers (you may opt out at any time).
• Personalizing marketing content based on your gaming preferences and betting history.
• Notifying you about upcoming sports events relevant to Indonesian players (BRI Liga 1 matches, Timnas Indonesia games, AFC tournaments).
• Communicating VIP program benefits, tier upgrades, and exclusive offers for loyal players.

2.5 Security and Legal Protection

• Protecting the security and integrity of the aihoki Platform against cyber attacks, hacking attempts, and unauthorized access.
• Enforcing our Terms and Conditions and investigating violations.
• Resolving disputes between players or between players and aihoki.
• Complying with court orders, legal processes, and requests from law enforcement or regulatory authorities.

3. Legal Basis for Processing (Indonesia Context)

Under Indonesian data protection principles and international best practices, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms and Conditions) and provide the gambling services you requested.
• Legal Obligation: Processing is required to comply with Indonesian legal and regulatory requirements including KYC, AML, age verification, and financial reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests in operating a secure, efficient gambling platform, preventing fraud, improving services, and marketing to existing customers, provided such interests do not override your privacy rights.
• Consent: Where required by law, we obtain your explicit consent for specific processing activities such as marketing communications, use of certain cookies, and sharing data with third parties for promotional purposes (you may withdraw consent at any time).

4. How We Share Your Information

aihoki does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

4.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals.
• Game Providers: Licensed casino and sports betting software suppliers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe) who operate games on our Platform.
• Identity Verification Services: Third-party KYC and fraud detection providers who verify your identity documents and screen for suspicious activity.
• Customer Support Tools: Live chat platforms, email services, and CRM systems used to manage customer communications.
• Analytics Providers: Services that help us understand website traffic, user behavior, and platform performance.
• Hosting and Infrastructure: Cloud hosting providers and data center operators who store and process data on our behalf with strict confidentiality agreements.

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, courts, regulatory bodies, or government authorities when:

• Required by Indonesian law or legal process (court orders, subpoenas, regulatory inquiries).
• Necessary to investigate suspected illegal activity, fraud, or violations of our Terms and Conditions.
• Required to protect the rights, property, or safety of aihoki, our users, or the public.
• Necessary to comply with anti-money laundering, counter-terrorism financing, or other financial crime prevention obligations.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving aihoki, your personal information may be transferred to the acquiring entity or successor company, subject to the same privacy protections outlined in this Privacy Policy.

4.4 With Your Consent

We may share your information with other third parties when you have provided explicit consent for such sharing, which you may withdraw at any time.

5. Data Security

aihoki implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmission between your device and our servers uses industry-standard SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
• Access Controls: Personal information is accessible only to authorized aihoki personnel who require access to perform their job functions. All employees and contractors are bound by confidentiality agreements.
• Network Security: Our systems are protected by firewalls, intrusion detection systems, and regular security monitoring to prevent unauthorized access.
• Secure Payment Processing: Financial transactions are processed through PCI DSS compliant payment gateways. We do not store complete credit card numbers or bank account passwords.
• Regular Audits: We conduct periodic security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate any security breaches.

While we employ robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we commit to promptly notifying affected users and relevant authorities in the event of a data breach as required by law.

6. Data Retention

aihoki retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active Accounts: Personal information for active accounts is retained for the duration of your relationship with aihoki.
• Closed Accounts: After account closure, we retain identity verification documents, transaction history, and certain account records for a period of 5-7 years to comply with Indonesian financial regulations, tax obligations, and legal record-keeping requirements.
• Marketing Data: If you opt out of marketing communications, we will stop sending promotional messages but retain a record of your opt-out preference to honor your request.
• Legal Holds: If information is subject to a legal hold, ongoing investigation, or dispute, we retain the data until the matter is resolved, even if it exceeds our standard retention periods.

Once the retention period expires and there is no legal basis for continued storage, we securely delete or anonymize your personal information.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you, including details about how we use and share your data.
• Right to Rectification: Request correction of inaccurate or incomplete personal information in your account profile.
• Right to Erasure: Request deletion of your personal information, subject to legal retention obligations and legitimate business needs (e.g., we cannot delete transaction records required for financial audits).
• Right to Restrict Processing: Request that we limit how we use your personal information in certain circumstances.
• Right to Data Portability: Request a copy of your personal information in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Object: Object to processing of your personal information for direct marketing purposes (you may opt out at any time) or processing based on legitimate interests.
• Right to Withdraw Consent: Withdraw your consent for processing activities that rely on consent, without affecting the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with "Privacy Rights Request" in the subject line. We will respond to your request within 30 days and may require identity verification to protect your information from unauthorized access.

8. Cookies and Tracking Technologies

aihoki uses cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device that allow us to recognize you on repeat visits and remember your preferences.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, enabling account login, session management, and security features. These cannot be disabled without affecting site functionality.
• Performance Cookies: Collect anonymous data about how visitors use our site, including pages visited, error messages, and navigation patterns, helping us improve website performance.
• Functionality Cookies: Remember your preferences such as language, region, and display settings to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver relevant advertising and measure campaign effectiveness. These require your consent and can be disabled in cookie settings.

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is sent. However, disabling essential cookies may prevent you from accessing certain features of the aihoki Platform, including account login and gameplay.

9. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside of Indonesia where aihoki, our service providers, or game partners operate servers and data centers. These countries may have data protection laws different from Indonesian laws. However, when we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

The aihoki Service is strictly for individuals who are at least 21 years of age. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected information from a minor, we will promptly delete such information from our systems. If you believe we have collected information from someone under 21, please contact us immediately at [email protected].

11. Third-Party Websites and Services

The aihoki Platform may contain links to third-party websites, games, or services operated by our partners and providers. We are not responsible for the privacy practices or content of these external sites. This Privacy Policy applies only to information collected by aihoki. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

aihoki reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify you via email or prominent notice on our Platform. Significant changes that materially affect how we handle your personal information will be communicated with advance notice. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, please contact us:

• Email: [email protected] (use subject line "Privacy Inquiry" or "Data Protection Request")
• Data Protection Officer: Available through the email address above
• Customer Support: 24/7 live chat via account dashboard
• Indonesian Support Hours: Daily 09:00 - 22:00 WIB for phone/WhatsApp inquiries

We will investigate and respond to your inquiry or complaint within 30 days of receipt. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant Indonesian data protection or consumer protection authority.